Frequently asked questions

  • Jacqui de Jager at The Happy Skin Clinic®

    Corneotherapist (Pastiche Advanced Skin Analyst)

    ITEC Level 4 Microneedling (Lynton Lasers)

    VTCT Level 4 in Skin Blemish Removal (Sterex International)

    VTCT Level 3 Anatomy, Physiology, and Pathology for Complimentary Therapies (Brighton Holistics)

    VTCT Level 3 Electrolysis (Sterex International)

    Sterex Advanced Electrolysis (Sterex International)

    VTCT Level 3 Facial Electrotherapy (West Midlands Nail and Beauty Academy)

    VTCT Level 2 Beauty Therapies (North Shropshire College)

    VTCT Level 2 Infection Prevention (North Shropshire Collage)

    Jennifer Young Control of Cross-infection in a Post-COVID-19 World Qualification

    Other

    Dermaviduals approved therapist

    BA (Hons) Business (Staffordshire University)

    City and Guilds Further and Adult Education Teaching Certificate (Bristol)

    St Johns Ambulance First Aid at Work Training (Valid March 2022 - March 2025) Shrewsbury

    Danielle Collins Face Yoga Teacher (Tutored by Danielle, Accredited by the International Association of Complimentary Therapists)

    Diploma in Natural Lift Facial Massage (Gateway)

  • Welcome, and thank you for choosing The Happy Skin Clinic® for your skin care needs.

    You begin your registration process as a new client by booking an appointment. The easiest way to book an appointment is by visiting the treatment tab on the website, selecting the appointment you want to make, and clicking on the ‘book now’ button.

    Up to 30 minutes will be added on to the first appointment in order to complete the initial consultation

    All clients are sent an appointment confirmation via text and/or email on booking, and a reminder 48 hours before the scheduled appointment.

    The first time you book an appointment you will also receive 2 forms:

    1. The company General Data Protection Policy, to be read and electronically signed

      2. A medical history questionnaire to be completed and electronically signed. This form is encrypted. You will be sent a text to your mobile with a unique code. Input this code to access the form. This takes on average 2 to 3 minutes to complete and return, direct into your confidential client record.

  • The quickest way to amend or cancel an appointment is via the contact page on the website, or by email.

    To amend an appointment, type ‘amend appointment’ in subject header, and type call-back request in the body of the mail. You will receive a call within working hours to amend your appointment.

    To cancel an appointment via the contract form, or by email, type ‘cancel appointment’ in the subject header, and the date/time of the appointment you are cancelling in the body of the mail. You will receive confirmation that the appointment has been cancelled*.

    Please note that you will have agreed to being opted in to receive appointment communications via email and text.

    *Please see cancellation policy on the faq’s terms and conditions tab on the website.

  • Licences at The Happy Skin Clinic®

    The industry is unregulated, however thankfully change is coming, and all practitioners and premises, performing certain cosmetic treatments, will be required to hold licences within the next 24 months or so.

    This will ensure that the treatments you received are performed by a qualified and experienced practitioner, working from premises fit to standard.

    The only licence required in North Shropshire at this stage is for tattooing, piercing, and electrolysis.

    The Happy Skin Clinic holds a personal (therapist), and clinic electrolysis licence, granted by Shropshire Council. Personal 23/00114/SKINP, Premises 23/00113/SKINB

    Registrations and Memberships:

    Federation of Holistic Therapists + Insurance. membership number 216905

    BABTAC (British Association of Beauty Therapy and Cosmetology) Membership number 1047056

    International Association for Applied Corneotherapy membership number 10421

    Cosmetic Redress Scheme membership number CRS000996

    Information Commissioner’s Office (ICO) data protection ICO number ZB499779

    PPL/PRS Music Licence account number 02300550

  • Yes. Jacqui and The Happy Skin Clinic® are insured.

    Insurance is provided by HISCOX and includes combined medical malpractice and public and products liability for all of the treatments advertised. A copy of the certificate is displayed in the clinic.

  • Yes, Jacqui holds a clear enhanced DBS certificate for work with children and adults

  • Any form of feedback is welcome, taken seriously, and learnt from.

    If you want to make a complaint about The Happy Skin Clinic®, you can do so in verbal or written form.

    You can make a verbal complaint by arranging a confidential meeting with Jacqui de Jager, Director of The Happy Skin Clinic®.

    Written complaints should be addressed to Jacqui de Jager, The Happy Skin Clinic, Platt Mill Farm, Platt Bridge, Ruyton-XI-Towns, Shrewsbury SY4 1LS, or by email to hello@thehappyskinclinic.co.uk

    Jacqui will listen to your complaint and try to immediately resolve the complaint. Notes about the reason for the complaint the agreed resolution will be placed on the client file, and in the company complaints book. A copy will be sent to the client.

    If an immediate solution cannot be found, the complaint will be further investigated, and an acknowledge letter will be sent within 48 ‘working’ hours. An investigation will take place, and a resolution letter sent within 10 working days. You will be contacted if additional time is needed to find a solution.

    Everything will be done to resolve your complaint to your satisfaction, however if you are unhappy with the resolution you may wish to explore the following routes:

    For treatment and poor customer care - contact our alternative disputes resolution provider, Cosmetic Redress Scheme. The Happy Skin Clinic Customer Redress Scheme number is CRS000996

    For breach of data protection, you can make a complaint to Information Commissioner’s Office or by calling them on 0303 123 1113

    The Happy Skin Clinic ICO number is ZB499779

    Please see the privacy policy on The Happy Skin Clinic® website

    Please ask if you would like a printed or emailed copy of this complaints policy.

  • Please be notified that any cancellations made up to 24 hours before the time of your appointment at The Happy Skin Clinic®, via [email/phone call, etc.] will be cancelled without any charge. A full refund is credited back using the original payment method, if a deposit has been paid.

    Cancellations, for any reason, made less than 24 hours in advance of the appointment, will incur a fee equivalent to 50% of the cost of the appointment. A 50% refund for any deposit is credited back using the original payment method, and 50% retained as the cancellation fee. If payment hasn’t been collected, a cancellation fee to the value of 50% of the missed appointment will be placed on the client account for collection at the next appointment.

    The Happy Skin Clinic® reserves the right to cancel an appointment. Should such a cancellation occur, the client has the right to a full refund, if a deposit has been paid, or to rearrange the appointment.

    Kind regards

    Jacqui

  • A deposit is required for certain appointments. If a deposit is required, the booking app will prompt for payment. If not, carry on with your booking, and pay on the day.

    See cancellation policy on the terms and conditions tab

    No refunds are available for product sales for health and safety reasons. Your statutory rights are not affected.

  • A patch test is performed at The Happy Skin Clinic® for all electrolysis and blemish removal treatments to assess the skin, select the correct modality, and find the working point

    Patch tests need to be performed at least 1 week before treatment

  • Please do not attend The Happy Skin Clinic® if you have been unwell with sickness etc. within the previous 48 hours.

    Please contact the clinic via the contact form on the website, via email, or phone to rearrange or cancel your appointment.

    Please see ‘how to amend or cancel appointments, and cancellation policy on the faq’s, terms and conditions tab on the website.

  • The clinic prides itself on giving clients in attendance the very best care and attention.

    Because resource is limited, other important communication between the clinic and clients is generally quicker via the contact form on the website, email, or outbound text. Client’s are welcome to leave a telephone message, and this will be responded to within working hours, and when there is no client in attendance.

  • You can wear a face covering at The Happy Skin Clinic® if you want to. The therapist will wear a face covering when performing treatments. Please inform the therapist if you would like her to wear a face covering at the consultation stage.