This Privacy policy explains what personal data the clinic holds, why we hold and process it, who we might share it with, and your rights and freedoms under the law.

Types of Personal Data

The clinic holds personal data in the following categories:

1.            Client clinical and health data and correspondence.

2.            Staff employment data.

3.            Suppliers /contractors data.

Why we process Personal Data (what is the “purpose”)

“Process” means we obtain, store, update, and archive data.

1. Client data is held for the purpose of providing clients with appropriate and safe and skincare treatment.

2. Staff employment data is held in accordance with employment, taxation, and pensions law.

3. Suppliers / contractors data is held for the purpose of good management and to maintain any contracts.

What is The Happy Skin Clinic’s lawful basis for processing personal data?

The Law says we must tell you this:

1. We hold client’s data because it is in our legitimate interest to do so. Without holding the data, we cannot work effectively.

2. We hold staff employment data because it is a legal obligation for us to do so.

3. We hold suppliers’ data because it is needed to fulfil a contract with us.

Who might we share your data with?

We can only share data if it is done securely, and it is necessary to do so.

1. Client data may be shared with other professionals for advice, or who need to be involved in your care (for example if we seek advice from a supplier about your condition and/or treatment).  Client data is also securely stored in a cloud-based CRM system.

2. Employment data will be shared with government agencies such as HMRC.

Your Rights

You have the right to:

1. Be informed about the personal data we hold and why we hold it.

2. Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month.

3. Check the information we hold about you is correct and to make corrections if necessary.

4. Have your data erased in certain circumstances.

5. Transfer your data to someone else if you tell us to do so, and it is safe and legal to do so.

6.Tell us not to actively process or update your data in certain circumstances.

How long is the Personal Data stored for?

1. We will store client data for as long as we are providing treatment, or because you opted in to being on our mailing list. We will archive your data (that is, store it without further action) for as long as is required for legal purposes.

2. We must store employment data for six years after an employee has left.

3. We must store contractors’ data for seven years after the contract is ended.

You can request a copy of the privacy policy and also find a copy on the website. You will be regularly asked for consent to contact you and by what means of contact

Raising a complaint about our data storage:

You can complain in the first instance to Jacqui de Jager, Company Director. Email hello@thehappyskinclinic.co.uk  Jacqui will make every effort to resolve the matter to your satisfaction. If you are not satisfied with the outcome then you have the right to complain to The Cosmetic Redress Scheme, or the Information Commissioner at www.ico.org.uk/concerns or by calling them on 0303 123 1113. See the company complaints policy in Terms and Conditions

ICO Reference ZB499779