This is your starting point - and your skin deserves a thoughtful one.

The Skin Health Starter Facial includes a full consultation, skin analysis, and a calm, personalised facial using Dermaviduals®. It’s designed to give us a good understanding of your skin before we move forward with more advanced treatments.

This facial is gentle, barrier-focused, and tailored to your skin on the day. It allows us to assess what’s happening beneath the surface and begin laying the groundwork for long-term results.

Who it’s for:

All new clients, or returning clients who haven’t visited in over 12 months.

Includes:

- Skin health consultation & analysis

- Cleanse, enzyme (if appropriate), actives and finishing cream

- Barrier-focused home care recommendations (no pressure, just guidance)

Price: £55 | 60 minutes

This facial does not require you to commit to Dermaviduals® home care - but all other facials are only available to clients using Dermaviduals®.

About: The Barrier Support Facial

A gentle, restorative facial designed to support and strengthen your skin barrier.

This treatment is ideal for sensitive, reactive, or recovering skin. It uses calming techniques and barrier-friendly skincare to help your skin rebuild strength over time.

Often recommended as part of a short course (3–6 treatments), it helps lay the foundation for healthier, more resilient skin.

Who it’s for:

Clients who’ve had their Skin Health Starter Facial and need ongoing skin support.

Includes:

- Cleanse, enzyme (if appropriate), actives, mask, finishing cream

Price: £55 | 60 minutes

A completely tailored facial using one or more targeted techniques, chosen on the day depending on your skin’s needs.

Techniques may include LED, lymphatic drainage, masks, high frequency, iontophoresis or massage. This is where we really begin addressing specific concerns, using tools that support skin correction while protecting the barrier.

Who it’s for:

Clients already using Dermaviduals® home care who are ready for a more targeted treatment.

Price: £75–£95 | 60–75 minutes

This is a focused treatment using microneedling to stimulate collagen production, improve skin texture, and support long-term skin resilience.

It is only offered to clients who have already completed a Skin Health Starter Facial and are actively using Dermaviduals®.

Who it’s for:

Clients with healthy, supported skin ready for next-level results.

Price: £150 | 75–90 minutes

This targeted LED treatment harnesses clinically proven light wavelengths to support skin health, reduce inflammation, and promote healing. Ideal for those looking to calm sensitivity, boost collagen, or accelerate skin recovery, The LED Facial is a non-invasive, pain-free treatment with no downtime.

Your session includes a pre-cleanse and finishing products using Dermaviduals®, ensuring your skin receives the best barrier-friendly care before and after LED dermalux flex exposure. Whether used as a stand-alone treatment or as part of your ongoing skincare routine, The LED Facial is designed to strengthen, soothe, and rejuvenate your skin from within.

Who it’s for:

Clients already assessed and using Dermaviduals®, looking for a boost

Price: £35 | 45 minutes

Options:

Taster Session to experience the power of LED Light Therapy

Short Booster Course of 3 sessions over 1 week to revitalise or calm the complexion

Intense Activate Programme of 12 treatments over 3 to 4 weeks for rejuvenation or problematic skin

Follow up treatments every 6 - 8 weeks

Gua Sha is a time-honored technique in Traditional Chinese Medicine (TCM) that works in harmony with the body’s natural energy (Qi) to promote radiant, healthy skin. This facial uses rhythmic strokes with a smooth Gua Sha tool to enhance circulation, release muscle tension, and improve lymphatic drainage.

What Does It Do:

✔ Reduces puffiness and sculpts the face by encouraging lymphatic flow.

✔ Boosts circulation, delivering oxygen and nutrients for a natural glow.

✔ Encourages skin vitality improving circulation

✔ Relieves muscle tension, easing tightness in the jaw, forehead, and brows.

✔ Supports detoxification, clearing congestion and reducing inflammation.

✔ Balances Qi, helping to calm stress-related skin concerns and hormonal imbalances.

Why Try Gua Sha?

This deeply relaxing and therapeutic facial works beyond the skin’s surface, activating the parasympathetic nervous system to reduce stress and support overall well-being. By improving the flow of Qi (vital energy) and blood, it restores harmony to the skin, promoting a clearer, brighter, and more lifted complexion.

Who it’s for:

Clients who’ve had a Skin Health Starter Facial and are ready for a restorative, sensory-focused experience.

Price: £55 | 60 minutes

About: Teen Skin Support

This educational treatment supports teens in learning how to care for their skin safely and effectively.

It includes a skin assessment, gentle facial, and guidance on home care habits that help support long-term skin health.

Who it’s for:

Teens (under 18) experiencing breakouts, skin changes or irritation.

Price: £25 | 30–45 minutes

Parents/guardians must attend if the client is under 18.

What This Consultation Covers:
✔ Gentle skincare guidance for babies and children (0–12 years)
✔ Help reviewing products you’re already using or considering
✔ Barrier-friendly advice based on your child’s stage and skin type
✔ Practical, day-to-day tips for bathing, moisturising, and protecting delicate skin

🍼 Bringing Your Child or Baby to the Clinic
You're very welcome to bring your baby or child with you to your appointment.

I just kindly ask that little ones remain with you at all times - either in your arms, a carrier, or seated. My clinic is not childproof, and there are retail items, wires, and equipment present.

Thank you for helping me keep the space safe, calm, and enjoyable for everyone.

A required first step for all electrolysis clients. This session includes a full consultation, medical review, patch test, and treatment planning.

Who it’s for:

New electrolysis clients seeking safe, permanent facial hair removal.

Price: £30 | 30 minutes

 Treatment Prices:

15 minutes £23

30 minutes £45

60 minutes £70

View and book here

Electrolysis is a great option for people looking for a permanent solution to unwanted hair, and this treatment remains the only method of permanent hair removal endorsed by the British Medical Association and approved by the FDA.

Areas Treated

Electrolysis is perfect for all hair types and colours, both vellus (downy) and terminal (thicker, coarser) hair, particularly in smaller areas such as:

- Upper and lower lips

- Chin

- Jawline

- Hairline

- Sides of the face

It is also ideal following laser treatment, which is the permanent reduction of unwanted hair.

How Does It Work?

Electrolysis permanently destroys the hair unit to prevent regrowth. This is achieved by the electrologist gliding a small needle, no greater in size than an eyelash, into the hair follicle where she administers a tiny current. Depending on the method used, the hair unit will be cauterised or dissolved.

There are two types of electrolysis offered at the clinic.

Diathermy: Uses current to generate heat to cauterise the hair unit. This method is ideal for straight, non-pigmented (white/grey), and red hair. It’s the fastest in-clinic procedure taking approximately 1.5 seconds per hair but may take longer overall for permanent results.

Blend: is a combination of diathermy and galvanic electrolysis. 'Galvanic' converts the salts and fluids in and around the hair follicle into a small amount of sodium hydroxide (lye) to dissolve the unit. A small amount of heat (diathermy) is used to quicken the process, so it takes approximately 5 seconds per hair.

Your electrologist will advise the best method for you during your consultation.

Using advanced diathermy electrolysis, this treatment targets common skin blemishes safely and effectively.

Includes:

• Skin Tags & Milia – Removed (excluding those within the orbital eye area)

• Facial Red Veins & Spider Naevi – Reduced by 60–80%

• Bright Red Blood Spots – Often disappear completely

Who it’s for:
Clients looking for safe removal of visible blemishes with minimal downtime.

Consultation:
Complimentary. Patch test and treatment cost quoted individually.

This service offers fast, consultant dermatologist evaluation of up to three moles or lesions using secure teledermatology.

Who it’s for:

Clients with moles, blemishes, or skin lesions they want professionally reviewed without long NHS waits.

Price: £130 | 3 moles/lesions reviewed

Map My Mole brings professional skin lesion assessments directly to The Happy Skin Clinic. This innovative service, provided by Community Dermatology Limited, offers clients a quick and convenient way to get consultant dermatologist evaluations of moles and skin lesions without the long wait times often associated with traditional appointments.

With this service, you can:

• Visit the clinic for a professional experience: I’ll guide you through a questionnaire, capture high-quality images of your mole or lesion using the UK-certified Dyplens (a Class 1 medical device), and securely submit them via the Map My Mole app.

• Receive expert analysis: Consultant dermatologists assess the images and provide a detailed report, helping you decide if further investigation is necessary. Reports are typically delivered within 24–48 hours.

Why Choose Map My Mole?

• Convenience: Skip long waits for in-person dermatology appointments.

• Expertise: All assessments are conducted by consultant dermatologists who specialise in skin cancer and other skin conditions.

• Accuracy: High-quality imaging with the Dyplens ensures precise analysis.

• Peace of Mind: Gain clarity on whether your mole or lesion needs further attention.

A Flexible Service

While many prefer the clinic experience, Map My Mole also offers a fully remote service. If you’d rather manage the process from home, you can download the Map My Mole app and complete the steps independently.

Important Note

This service is not a substitute for professional medical advice or diagnosis. The reports provide an indicative opinion to guide you on whether further investigation is required. A definitive diagnosis, if needed, can only be made through a biopsy and histological assessment.

Book your Map My Mole session here at the clinic, or explore the at-home option at MapMyMole.com.

In-Clinic Prices:

Prices

1 mole check £70

Each additional mole check costs £30.

So or instance 3 mole checks for £130

Not sure where to start? This complimentary call helps you explore your options and decide what’s right for your skin.

Who it’s for:

New clients wanting guidance before booking.

Price: Complimentary | 10 minutes

Jacqui de Jager at The Happy Skin Clinic®

Corneotherapist (Pastiche Advanced Skin Analyst)

ITEC Level 4 Microneedling (Lynton Lasers)

VTCT Level 4 in Skin Blemish Removal (Sterex International)

VTCT Level 3 Anatomy, Physiology, and Pathology for Complimentary Therapies (Brighton Holistics)

VTCT Level 3 Electrolysis (Sterex International)

Sterex Advanced Electrolysis (Sterex International)

VTCT Level 3 Facial Electrotherapy (West Midlands Nail and Beauty Academy)

VTCT Level 2 Beauty Therapies (North Shropshire College)

VTCT Level 2 Infection Prevention (North Shropshire Collage)

Jennifer Young Control of Cross-infection in a Post-COVID-19 World Qualification

Other

Dermaviduals trained therapist

BA (Hons) Business (Staffordshire University)

City and Guilds Further and Adult Education Teaching Certificate (Bristol)

NNEB (National Nursery Nursery Examination Board) Qualification

St Johns Ambulance First Aid at Work Training (Valid March 2022 - March 2025) Shrewsbury

Danielle Collins Face Yoga Teacher (Tutored by Danielle, Accredited by the International Association of Complimentary Therapists)

Diploma in Natural Lift Facial Massage (Gateway)

Welcome, and thank you for choosing The Happy Skin Clinic® for your skin care needs.

The easiest and fastest way to book an appointment is via the booking app

The quickest way to amend or cancel an appointment is via the contact page on the website, or by email.

To amend an appointment, type ‘amend appointment’ in subject header, and type call-back request in the body of the mail. You will receive a call within working hours to amend your appointment.

To cancel an appointment via the contract form, or by email, type ‘cancel appointment’ in the subject header, and the date/time of the appointment you are cancelling in the body of the mail. You will receive confirmation that the appointment has been cancelled*.

Please note that you will have agreed to being opted in to receive appointment communications via email and text.

*Please see cancellation policy on the faq’s terms and conditions tab on the website.

Licences at The Happy Skin Clinic®

The industry is unregulated, however thankfully change is coming, and all practitioners and premises, performing certain cosmetic treatments, will be required to hold licences within the next 24 months or so.

This will ensure that the treatments you received are performed by a qualified and experienced practitioner, working from premises fit to standard.

The only licence required in North Shropshire at this stage is for tattooing, piercing, and electrolysis.

The Happy Skin Clinic holds a personal (therapist), and clinic electrolysis licence, granted by Shropshire Council. Personal 23/00114/SKINP, Premises 23/00113/SKINB

Registrations and Memberships:

Federation of Holistic Therapists + Insurance. membership number 216905

BABTAC (British Association of Beauty Therapy and Cosmetology) Membership number 1047056

International Association for Applied Corneotherapy membership number 10421

Cosmetic Redress Scheme membership number CRS000996

Information Commissioner’s Office (ICO) data protection ICO number ZB499779

PPL/PRS Music Licence account number 02300550

Yes. Jacqui and The Happy Skin Clinic® are insured.

Insurance is provided by HISCOX and includes combined medical malpractice and public and products liability for all of the treatments advertised. A copy of the certificate is displayed in the clinic.

Yes, Jacqui holds a clear enhanced DBS certificate for work with children and adults

Any form of feedback is welcome, taken seriously, and learnt from.

If you want to make a complaint about The Happy Skin Clinic®, you can do so in verbal or written form.

You can make a verbal complaint by arranging a confidential meeting with Jacqui de Jager, Director of The Happy Skin Clinic®.

Written complaints should be addressed to Jacqui de Jager, The Happy Skin Clinic, Platt Mill Farm, Platt Bridge, Ruyton-XI-Towns, Shrewsbury SY4 1LS, or by email to hello@thehappyskinclinic.co.uk

Jacqui will listen to your complaint and try to immediately resolve the complaint. Notes about the reason for the complaint the agreed resolution will be placed on the client file, and in the company complaints book. A copy will be sent to the client.

If an immediate solution cannot be found, the complaint will be further investigated, and an acknowledge letter will be sent within 48 ‘working’ hours. An investigation will take place, and a resolution letter sent within 10 working days. You will be contacted if additional time is needed to find a solution.

Everything will be done to resolve your complaint to your satisfaction, however if you are unhappy with the resolution you may wish to explore the following routes:

For treatment and poor customer care - contact our alternative disputes resolution provider, Cosmetic Redress Scheme. The Happy Skin Clinic Customer Redress Scheme number is CRS000996

For breach of data protection, you can make a complaint to Information Commissioner’s Office or by calling them on 0303 123 1113

The Happy Skin Clinic ICO number is ZB499779

Please see the privacy policy on The Happy Skin Clinic® website

Please ask if you would like a printed or emailed copy of this complaints policy.

Please be notified that any cancellations made up to 24 hours before the time of your appointment at The Happy Skin Clinic®, via [email/phone call, etc.] will be cancelled without any charge. A full refund is credited back using the original payment method, if a deposit has been paid.

Cancellations, for any reason, made less than 24 hours in advance of the appointment, will incur a fee equivalent to 50% of the cost of the appointment. A 50% refund for any deposit is credited back using the original payment method, and 50% retained as the cancellation fee. If payment hasn’t been collected, a cancellation fee to the value of 50% of the missed appointment will be placed on the client account for collection at the next appointment.

The Happy Skin Clinic® reserves the right to cancel an appointment. Should such a cancellation occur, the client has the right to a full refund, if a deposit has been paid, or to rearrange the appointment.

A deposit is required for certain appointments. If a deposit is required, the booking app will prompt for payment. If not, carry on with your booking, and pay on the day.

See cancellation policy on the terms and conditions tab

No refunds are available for product sales for health and safety reasons. Your statutory rights are not affected.

A patch test is performed at The Happy Skin Clinic® for all electrolysis and blemish removal treatments to assess the skin, select the correct modality, and find the working point

Patch tests need to be performed at least 1 week before treatment

Please do not attend The Happy Skin Clinic® if you have been unwell with sickness etc. within the previous 48 hours.

Please contact the clinic via the contact form on the website, via email, or phone to rearrange or cancel your appointment.

Please see ‘how to amend or cancel appointments, and cancellation policy on the faq’s, terms and conditions tab on the website.

The clinic prides itself on giving clients in attendance the very best care and attention.

Because resource is limited, other important communication between the clinic and clients is generally quicker via the contact form on the website, email, or outbound text. Client’s are welcome to leave a telephone message, and this will be responded to within working hours, and when there is no client in attendance.

You can wear a face covering at The Happy Skin Clinic® if you want to. The therapist will wear a face covering when performing treatments. Please inform the therapist if you would like her to wear a face covering at the consultation stage.