FAQ’S

30-minute in-clinic Skin Health Assessment £25 (redeemable against your first purchase)

✔️ See your skin’s condition in real-time with the Nera Solution handheld analyser

✔️ Understand what your skin needs (and what it doesn’t)

✔️ Get a personalised, barrier-friendly skincare plan

✔️ No pressure, just guidance

2. The Process

🔍 Step 1: Scan & Assess – A gentle skin analysis using the Nera Solution device (no intimidating machines!) to check hydration, oil levels, and barrier function.

💡 Step 2: Understand & Educate – A straightforward chat about your skin’s needs, what’s working, and what’s not.

🛍️ Step 3: Recommend & Redeem – A simple, targeted skincare plan using dermatological skincare. Your £25 fee is redeemable against your first purchase.

View and book here

Fully tailored facial treatments designed to build on the changes you are seeing from using your demaviduals® at home. These facials evolve with your skin’s needs, introducing advanced techniques such as microcurrent, LED therapy, or electro-infusion, gua sha, bespoke masks, microneedling* as your skin strengthens over time.

 *Additional charges apply for exceed medical microneedling

View and book here

Every quarter, I create a limited-edition facial inspired by the seasonal impact on our skin. These treatments are designed to address the challenges your skin faces throughout the year while giving you a glow that lasts. Seasonal facials are open to everyone, offering a refreshing pick-me-up, or a moment to relax and rejuvenate, no prior consultation needed.

Gua Sha is a time-honored technique in Traditional Chinese Medicine (TCM) that works in harmony with the body’s natural energy (Qi) to promote radiant, healthy skin. This facial uses rhythmic strokes with a smooth Gua Sha tool to enhance circulation, release muscle tension, and improve lymphatic drainage.

What Does It Does:

✔ Reduces puffiness and sculpts the face by encouraging lymphatic flow.

✔ Boosts circulation, delivering oxygen and nutrients for a natural glow.

✔ Stimulates collagen and elastin production to improve skin tone and elasticity.

✔ Relieves muscle tension, easing tightness in the jaw, forehead, and brows.

✔ Supports detoxification, clearing congestion and reducing inflammation.

✔ Balances Qi, helping to calm stress-related skin concerns and hormonal imbalances.

Why Try Gua Sha?

This deeply relaxing and therapeutic facial works beyond the skin’s surface, activating the parasympathetic nervous system to reduce stress and support overall well-being. By improving the flow of Qi (vital energy) and blood, it restores harmony to the skin, promoting a clearer, brighter, and more lifted complexion.

This targeted LED treatment harnesses clinically proven light wavelengths to support skin health, reduce inflammation, and promote healing. Ideal for those looking to calm sensitivity, boost collagen, or accelerate skin recovery, The LED Facial is a non-invasive, pain-free treatment with no downtime.

Your session includes a pre-cleanse and finishing products using Dermaviduals®, ensuring your skin receives the best barrier-friendly care before and after LED exposure. Whether used as a stand-alone treatment or as part of your ongoing skincare routine, The LED Facial is designed to strengthen, soothe, and rejuvenate your skin from within.

Options:

Taster Session to experience the power of LED Light Therapy

Short Booster Course of 3 sessions over 1 week to revitalise or calm the complexion

Intense Activate Programme of 12 treatments over 3 to 4 weeks for rejuvenation or problematic skin

Follow up treatments every 6 - 8 weeks

For clients seeking permanent removal of unwanted facial hair.

 Treatment Prices:

15 minutes £23

30 minutes £45

60 minutes £70

View and book here

Electrolysis is a great option for people looking for a permanent solution to unwanted hair, and this treatment remains the only method of permanent hair removal endorsed by the British Medical Association and approved by the FDA.

Areas Treated

Electrolysis is perfect for all hair types and colours, both vellus (downy) and terminal (thicker, coarser) hair, particularly in smaller areas such as:

- Upper and lower lips

- Chin

- Jawline

- Hairline

- Sides of the face

It is also ideal following laser treatment, which is the permanent reduction of unwanted hair.

How Does It Work?

Electrolysis permanently destroys the hair unit to prevent regrowth. This is achieved by the electrologist gliding a small needle, no greater in size than an eyelash, into the hair follicle where she administers a tiny current. Depending on the method used, the hair unit will be cauterised or dissolved.

There are two types of electrolysis offered at the clinic.

Diathermy: Uses current to generate heat to cauterise the hair unit. This method is ideal for straight, non-pigmented (white/grey), and red hair. It’s the fastest in-clinic procedure taking approximately 1.5 seconds per hair but may take longer overall for permanent results.

Blend: is a combination of diathermy and galvanic electrolysis. 'Galvanic' converts the salts and fluids in and around the hair follicle into a small amount of sodium hydroxide (lye) to dissolve the unit. A small amount of heat (diathermy) is used to quicken the process, so it takes approximately 5 seconds per hair.

Your electrologist will advise the best method for you during your consultation.

Introducing Map My Mole - A Revolutionary Skin Lesion Screening Service

Map My Mole brings professional skin lesion assessments directly to The Happy Skin Clinic. This innovative service, provided by Community Dermatology Limited, offers clients a quick and convenient way to get consultant dermatologist evaluations of moles and skin lesions without the long wait times often associated with traditional appointments.

With this service, you can:

• Visit the clinic for a professional experience: I’ll guide you through a questionnaire, capture high-quality images of your mole or lesion using the UK-certified Dyplens (a Class 1 medical device), and securely submit them via the Map My Mole app.

• Receive expert analysis: Consultant dermatologists assess the images and provide a detailed report, helping you decide if further investigation is necessary. Reports are typically delivered within 24–48 hours.

Why Choose Map My Mole?

• Convenience: Skip long waits for in-person dermatology appointments.

• Expertise: All assessments are conducted by consultant dermatologists who specialise in skin cancer and other skin conditions.

• Accuracy: High-quality imaging with the Dyplens ensures precise analysis.

• Peace of Mind: Gain clarity on whether your mole or lesion needs further attention.

A Flexible Service

While many prefer the clinic experience, Map My Mole also offers a fully remote service. If you’d rather manage the process from home, you can download the Map My Mole app and complete the steps independently.

Important Note

This service is not a substitute for professional medical advice or diagnosis. The reports provide an indicative opinion to guide you on whether further investigation is required. A definitive diagnosis, if needed, can only be made through a biopsy and histological assessment.

Ready to Prioritise Your Skin Health?

Book your Map My Mole session here at the clinic, or explore the at-home option at MapMyMole.com.

In-Clinic Prices:

Prices

1 mole check £70

Each additional mole check costs £30.

So or instance 3 mole checks for £130

Skin Blemish Removal & Reduction

Effectively remove or visibly reduce common skin blemishes in a single session.

Using advanced diathermy electrolysis, I precisely treat:

✔ Skin Tags & Milia – Completely removed*

✔ Facial Red Veins & Spider Naevi – Reduced by 60–80%.*

✔ Bright Red Blood Spots – Significantly improved, often disappearing entirely.

*Healing Process: A 7-day recovery period is expected as the skin settles post-treatment.

Pricing (Based on Treatment Time)

• Short Session (up to 15 mins) – £70

(Ideal for small treatments, such as 1–3 blemishes, depending on size and type.)

• Standard Session (up to 30 mins) – £100

(For multiple blemishes or a more comprehensive treatment.)

• Extended Session (up to 45 mins) – £130

(For treating a greater number of blemishes in one appointment.)

Not sure how much time you’ll need? Book a complimentary consultation, and I’ll guide you on the best approach for your skin.

Three-Step Approach

Free Consultation: Begin with a no-obligation screening where I assess your skin and discuss your concerns.

Patch Test for £30: I conduct a thorough patch test to ensure your skin’s compatibility with the treatment - providing you with an extra layer of confidence and safety.

Tailored Treatment: Only after confirming suitability do we proceed with the removal or reduction of blemishes such as skin tags, milia, thread veins, spider veins, and bright red blood spots.

By drawing on advanced skin knowledge and a rigorous screening process, I ensure that each treatment is not only effective but also safe - giving you the peace of mind that your skin health is my top priority.

Discover the difference of a service that truly understands the link between skin health and lifestyle.

Book your free consultation today and take the first step towards healthier, more confident skin.

Jacqui de Jager at The Happy Skin Clinic®

Corneotherapist (Pastiche Advanced Skin Analyst)

ITEC Level 4 Microneedling (Lynton Lasers)

VTCT Level 4 in Skin Blemish Removal (Sterex International)

VTCT Level 3 Anatomy, Physiology, and Pathology for Complimentary Therapies (Brighton Holistics)

VTCT Level 3 Electrolysis (Sterex International)

Sterex Advanced Electrolysis (Sterex International)

VTCT Level 3 Facial Electrotherapy (West Midlands Nail and Beauty Academy)

VTCT Level 2 Beauty Therapies (North Shropshire College)

VTCT Level 2 Infection Prevention (North Shropshire Collage)

Jennifer Young Control of Cross-infection in a Post-COVID-19 World Qualification

Other

Dermaviduals trained therapist

BA (Hons) Business (Staffordshire University)

City and Guilds Further and Adult Education Teaching Certificate (Bristol)

St Johns Ambulance First Aid at Work Training (Valid March 2022 - March 2025) Shrewsbury

Danielle Collins Face Yoga Teacher (Tutored by Danielle, Accredited by the International Association of Complimentary Therapists)

Diploma in Natural Lift Facial Massage (Gateway)

Welcome, and thank you for choosing The Happy Skin Clinic® for your skin care needs.

The easiest and fastest way to book an appointment is via the booking app

The quickest way to amend or cancel an appointment is via the contact page on the website, or by email.

To amend an appointment, type ‘amend appointment’ in subject header, and type call-back request in the body of the mail. You will receive a call within working hours to amend your appointment.

To cancel an appointment via the contract form, or by email, type ‘cancel appointment’ in the subject header, and the date/time of the appointment you are cancelling in the body of the mail. You will receive confirmation that the appointment has been cancelled*.

Please note that you will have agreed to being opted in to receive appointment communications via email and text.

*Please see cancellation policy on the faq’s terms and conditions tab on the website.

Licences at The Happy Skin Clinic®

The industry is unregulated, however thankfully change is coming, and all practitioners and premises, performing certain cosmetic treatments, will be required to hold licences within the next 24 months or so.

This will ensure that the treatments you received are performed by a qualified and experienced practitioner, working from premises fit to standard.

The only licence required in North Shropshire at this stage is for tattooing, piercing, and electrolysis.

The Happy Skin Clinic holds a personal (therapist), and clinic electrolysis licence, granted by Shropshire Council. Personal 23/00114/SKINP, Premises 23/00113/SKINB

Registrations and Memberships:

Federation of Holistic Therapists + Insurance. membership number 216905

BABTAC (British Association of Beauty Therapy and Cosmetology) Membership number 1047056

International Association for Applied Corneotherapy membership number 10421

Cosmetic Redress Scheme membership number CRS000996

Information Commissioner’s Office (ICO) data protection ICO number ZB499779

PPL/PRS Music Licence account number 02300550

Yes. Jacqui and The Happy Skin Clinic® are insured.

Insurance is provided by HISCOX and includes combined medical malpractice and public and products liability for all of the treatments advertised. A copy of the certificate is displayed in the clinic.

Yes, Jacqui holds a clear enhanced DBS certificate for work with children and adults

Any form of feedback is welcome, taken seriously, and learnt from.

If you want to make a complaint about The Happy Skin Clinic®, you can do so in verbal or written form.

You can make a verbal complaint by arranging a confidential meeting with Jacqui de Jager, Director of The Happy Skin Clinic®.

Written complaints should be addressed to Jacqui de Jager, The Happy Skin Clinic, Platt Mill Farm, Platt Bridge, Ruyton-XI-Towns, Shrewsbury SY4 1LS, or by email to hello@thehappyskinclinic.co.uk

Jacqui will listen to your complaint and try to immediately resolve the complaint. Notes about the reason for the complaint the agreed resolution will be placed on the client file, and in the company complaints book. A copy will be sent to the client.

If an immediate solution cannot be found, the complaint will be further investigated, and an acknowledge letter will be sent within 48 ‘working’ hours. An investigation will take place, and a resolution letter sent within 10 working days. You will be contacted if additional time is needed to find a solution.

Everything will be done to resolve your complaint to your satisfaction, however if you are unhappy with the resolution you may wish to explore the following routes:

For treatment and poor customer care - contact our alternative disputes resolution provider, Cosmetic Redress Scheme. The Happy Skin Clinic Customer Redress Scheme number is CRS000996

For breach of data protection, you can make a complaint to Information Commissioner’s Office or by calling them on 0303 123 1113

The Happy Skin Clinic ICO number is ZB499779

Please see the privacy policy on The Happy Skin Clinic® website

Please ask if you would like a printed or emailed copy of this complaints policy.

Please be notified that any cancellations made up to 24 hours before the time of your appointment at The Happy Skin Clinic®, via [email/phone call, etc.] will be cancelled without any charge. A full refund is credited back using the original payment method, if a deposit has been paid.

Cancellations, for any reason, made less than 24 hours in advance of the appointment, will incur a fee equivalent to 50% of the cost of the appointment. A 50% refund for any deposit is credited back using the original payment method, and 50% retained as the cancellation fee. If payment hasn’t been collected, a cancellation fee to the value of 50% of the missed appointment will be placed on the client account for collection at the next appointment.

The Happy Skin Clinic® reserves the right to cancel an appointment. Should such a cancellation occur, the client has the right to a full refund, if a deposit has been paid, or to rearrange the appointment.

A deposit is required for certain appointments. If a deposit is required, the booking app will prompt for payment. If not, carry on with your booking, and pay on the day.

See cancellation policy on the terms and conditions tab

No refunds are available for product sales for health and safety reasons. Your statutory rights are not affected.

A patch test is performed at The Happy Skin Clinic® for all electrolysis and blemish removal treatments to assess the skin, select the correct modality, and find the working point

Patch tests need to be performed at least 1 week before treatment

Please do not attend The Happy Skin Clinic® if you have been unwell with sickness etc. within the previous 48 hours.

Please contact the clinic via the contact form on the website, via email, or phone to rearrange or cancel your appointment.

Please see ‘how to amend or cancel appointments, and cancellation policy on the faq’s, terms and conditions tab on the website.

The clinic prides itself on giving clients in attendance the very best care and attention.

Because resource is limited, other important communication between the clinic and clients is generally quicker via the contact form on the website, email, or outbound text. Client’s are welcome to leave a telephone message, and this will be responded to within working hours, and when there is no client in attendance.

You can wear a face covering at The Happy Skin Clinic® if you want to. The therapist will wear a face covering when performing treatments. Please inform the therapist if you would like her to wear a face covering at the consultation stage.